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Genesys Cloud Reporting & Analytics Exam Questions and Answers

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Genesys Cloud Reporting & Analytics Exam Questions and Answers For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Correct Answer ️️ -Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Correct Answer ️️ -Dynamic Views Dynamic views give you the ability to: - Correct Answer ️️ -1. Customize views to see only the data for the dates you need. 2. Save...

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Genesys Cloud CX GCP-GCX Real Questions with Correct Answers

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Genesys Cloud CX GCP-GCX Real Questions with Correct Answers Genesys Cloud CX: Professional Certification (GCP-GCX) - Correct Answer ️️ -The Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) is a consolidated exam that covers the following three exams: Genesys Cloud CX Certified Professional - Contact Center Administration Genesys Cloud CX Certified Professional - Implementation Genesys Cloud CX Certified Professional - Reporting and Analytics You can now take thi...

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Genesys ICCS Exam (Administering the System) Questions and Answers

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Genesys ICCS Exam (Administering the System) Questions and Answers What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Correct Answer ️️ -Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Correct Answer ️️ -Interaction Desktop/Interaction Connect What add-on product could be used for workforce management? - Correct Answer ️️ - Interaction Optimi...

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Genesys Cloud Admin Practice Questions and Answers

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Genesys Cloud Admin Practice Questions and Answers Genesys Cloud Collaborate - Correct Answer ️️ -a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate - Correct Answer ️️ -has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC- based Genesy...

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Genesys Cloud Implementation Exam Questions and Answers

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Genesys Cloud Implementation Exam Questions and Answers What are the features of the Contact Center? - Correct Answer ️️ -1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? - Correct Answer ️️ -Every member of the organizat...

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