Fsm test qa Study guides, Class notes & Summaries

The Strategic Management Process begins with analysis of: - Answer- Vision, Mission, Values and Objectives PCDA is a cycle model used in - Answer- Coordinating process improvement efforts Why is quality assurance less effective than continuous quality improvement to provide a service product? - Answer- QA strives to maintain quality, while CQI looks for improved quality Interviewing or surveying customers to determine if quality expectations have been met is a management tool used to me...