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BUSN 258 Week 4 Midterm (Version 1 & 2) 2 Latest Sets, DeVry University, Chicago.
BUSN 258 Week 4 Midterm (Version 1)
Multiple Choice
1.	(TCO 1) Excellent organizations are:
2.	(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.
3.	(TCO 9) You can gain loyal online customers through a lack of competition if:
4.	(TCO 10) Customer dissatisfaction with a firm’s phone call handling stems from:
5.	(TCO 3) A smile originates in th...
BUSN 258 Week 4 Midterm (Version 1 & 2) 2 Latest Sets, DeVry University, Chicago.
BUSN 258 Week 4 Midterm (Version 1)
Multiple Choice
1.	(TCO 1) Excellent organizations are:
2.	(TCO 2) The Gallup organization studied the impact of customer ________ on long-term customer loyalty and profitability.
3.	(TCO 9) You can gain loyal online customers through a lack of competition if:
4.	(TCO 10) Customer dissatisfaction with a firm’s phone call handling stems from:
5.	(TCO 3) A smile originates in th...
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