CMN 003V Study guides, Class notes & Summaries

Relational Needs Correct Answer need for social connection Identity needs Correct Answer how we portray ourselves (ex: formal in 1 place, casual another) Informational needs Correct Answer decision making Instrumental needs Correct Answer arrangements (everday needs ex: making calls) Explicit rule Correct Answer clearly articulated expectations for behavior Implicit rule Correct Answer implied rules that almost everyone in a certain group understands Verbal vs nonverbal communi...

Cross-functional teams Correct Answer teams with members from various functional backgrounds Virtual teams Correct Answer teams who don't see each other in person Forming stage Correct Answer the first stage of development, members focus on gaining acceptance and avoiding conflict Storming stage Correct Answer the second stage of development, members share ideas about how to approach work Norming stage Correct Answer the third stage of development, team arrives at a plan Performi...

True or False: There is various definitions of leadership because we can't agree what is its exactly. Correct Answer True What do all the different definitions of leadership incorporate? Correct Answer The ability to direct or influence other's behaviors thought towards a productive end. What 3 leadership qualities do strong leaders have? Correct Answer Vision (the ability to picture a new or different reality from what currently exists for the group), initiative (uses change, adaption a...

True or False: There is various definitions of leadership because we can't agree what is its exactly. Correct Answer True What do all the different definitions of leadership incorporate? Correct Answer The ability to direct or influence other's behaviors thought towards a productive end. What 3 leadership qualities do strong leaders have? Correct Answer Vision (the ability to picture a new or different reality from what currently exists for the group), initiative (uses change, adaption a...

Listening Styles Correct Answer 1. People-Oriented 2. Action-Oriented 3. Content-Oriented 4. Time-Oriented 1. People-Oriented Correct Answer is attuned to finding common interests with others and discerning their emotions and interests. 2. Action-Oriented Correct Answer looks for organization and precision. An action-oriented listener likes neat, concise, error-free presentations.(For example, Monica approves her interns filling her in on the week's activities in a clear, straightforwa...

What elements should be included in an effective resume? Correct Answer Consistent format Delineated sections: education, relevant skills, experience What word choices can maximize your experience descriptions? Correct Answer 1. Action verbals 2. No personal pronouns 3. STAR method 4. Do not use jargon or abbreviations What is the STAR method? Correct Answer S-Situation T-Tasks A-Action R-Results Which elements does our professor disagree with the ICC on? Correct Answer Objectiv...

Active listening Correct Answer a person's willingness and ability to hear and understand Channel Correct Answer the means by which a message is communicated; a type of pathway Cognitive complexity Correct Answer ability to consider a variety of explanations and understand a given situation in multiple ways Communication competence Correct Answer the ability to communicate in ways that are effective and appropriate in a given situation Content dimension Correct Answer Consists of th...

Why is communication important? Correct Answer Essential to your personal and professional success Nature of Communication Correct Answer Unavoidable Strategic Relational Instrumental Identity management Correct Answer How we desire to present ourselves How is communication irreversible? Correct Answer Once, we said it, we said it How is communication a process? Correct Answer A message isn't sent or received in isolation What is the basic communication model? Correct Answer ...

Participants The senders and/or receivers of messages a communication encounter What is the Nature of Communication? communication is unavoidable How is communication strategic in terms of rational? Includes building, maintaining, and ending relationships How is communication strategic in terms of it being an instrument? He helps us with things we want to achieve How is communication strategic in terms of identity management? Helps us shape how we want people to perceive u

Why is communication important? Essential to your personal and professional success Nature of Communication Unavoidable Strategic Relational Instrumental Identity management How we desire to present ourselves How is communication irreversible? Once, we said it, we said it How is communication a process? A message isn't sent or received in isolation What is the basic communication model? Interaction model