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911 APCO Certification Exam Questions With 100% Correct Answers
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911 APCO Certification Exam Questions 
With 100% Correct Answers 
The operational relationship between telecommunicators supervisors & managers as defined by 
the PSAP - answerchain of command 
If a telecommunicator can only get one piece of information from a caller, it should be: - 
answerwhere 
Persistently asking the same information without changing the words spoken is: - answerA 
technique used with hysterical callers 
People who talk about suicide don't kill themselves - answerFalse 
Fir...
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APCO Police Communications Final Exam Study Questions with Complete Solutions
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In what year was the British Columbia Provincial Police absorbed by the Royal Canadian Mounted Police? - ANSWER-1950 
 
The English system was imposed on French areas of Lower Canada after 1859. - ANSWER-False 
 
Which of the following choices best describes the typical sequence of a law enforcement response? - ANSWER-Dispatch, arriving on scene, making reasonable inquiries, and determining enforcement action. 
 
During the colonial., law enforcement in cities like Toronto, Boston, Philadelphia ...
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APCO Modules (Stone) Exam Questions and Answers
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What does the term "PSAP" stands for? - ANSWER-Public Safety Answering Point 
 
Professionalism is defined by who you are, what you do, and how others perceive you. - ANSWER-true 
 
Ethics involves an individual's personal, professional, and organizational rules of conduct. - ANSWER-true 
 
What are the three primary disciplines of public safety communications? - ANSWER-??? 
 
The term "vital services" defines the primary functions or tasks of public safety communications systems. - ANSWER-...
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APCO Module 13 Exam Questions and Answers
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Preponderance of the evidence - ANSWER-Legal standard where the proof is more convincing than any that is offered in opposition to it 
 
Vicarious liability - ANSWER-Liability term defined as indirect legal responsibility 
 
Defendant - ANSWER-The person being sued 
 
Compensatory damages - ANSWER-Payment meant to reimburse the plaintiff for actual or future losses 
 
Tort - ANSWER-A wrongful act, either intentional or accidental 
 
Risk management - ANSWER-Method of minimizing liability by prev...
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APCO Module 12 Exam Questions with Latest Update
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Explain the purpose of NIMS. National Incident Management System - ANSWER-Provides a consistent nationwide template to enable all government, private-sector, and nongovernmental organizations to work together during domestic incidents. 
Be applicable across a full spectrum of potential incidents and hazard scenarios, regardless of size or complexity. 
Improve coordination and cooperation between public and private entities in a variety of domestic incident management activities. 
Prior to NIMS ...
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APCO Module 12 Exam Questions with Correct Answers
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Explain the purpose of NIMS. National Incident Management System - ANSWER-Provides a consistent nationwide template to enable all government, private-sector, and nongovernmental organizations to work together during domestic incidents. 
Be applicable across a full spectrum of potential incidents and hazard scenarios, regardless of size or complexity. 
Improve coordination and cooperation between public and private entities in a variety of domestic incident management activities. 
Prior to NIMS ...
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APCO module 11 Exam Questions and Answers
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In progress, just occurred, or delayed - ANSWER-Time lapses are typical classified as?( your PSAP may use different terminology, but the concept of each classification is the same) 
 
In progress calls - ANSWER-Calls with an imminent threat to life or property and require an immediate dispatch. Most FIRE and EMS calls fall into this category. 
 
Just occurred call - ANSWER-Calls where there is no immediate threat to life or property. 
 
Delayed calls - ANSWER-Calls where the time of the occurren...
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APCO Module 8 9 &10 Exam Questions and Answers
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MDT stands for what? - ANSWER-Mobile Data Terminal 
 
MDC stands for what? - ANSWER-Mobile Data Computers 
 
Mobile Data Systems are usually compatible with what system? - ANSWER-Some CAD systems (ours does) 
 
Twenty-four hour time or military time , commences at what time? - ANSWER-0000 (Midnight) and is counted consecutively through the revolutions of the clock. 
 
Midnight? - ANSWER-0000 Hours 
 
6 a.m. - ANSWER-0600 Hours 
 
12 p.m.? - ANSWER-1200 Hours 
 
6 p.m.? - ANSWER-1800 Hours 
 
11:...
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APCO Module 4 & 5 Exam Questions with Correct Answers
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Explain why it is important to answer calls promptly. - ANSWER-Each ring of the telephone seems like an eternity to the caller. The longer the caller waits, the more they slip into a crisis state. 
 
Describe why the telecommunicator should never assume multiple calls regarding the same incident are redundant or irrelevant. - ANSWER-New callers may: 
- have a better view, understanding or position of relaying information 
- have more current or more detailed information 
- calling from inside fi...
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APCO Module 2 Exam Questions and Answers
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List the common traps that may prevent or discourage active listening. - ANSWER-The common that may prevent or discourage active listening are the following listed: 
Conversation Overload 
Personal Preoccupation 
Rate of Thought 
Noise 
Assumptions 
 
Define paraphrasing and give an example. - ANSWER-It is important that Communicators use clear speech and proper diction in order to ensure that their message is understood. 
The Communicator needs to speak clearly so that the caller understands a...
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