What is servicenow Study guides, Class notes & Summaries

ServiceNow CIS - SAM (Software Asset Management) Questions and Answers 100% Solved A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow? a) Nothing happens. b) The user's manager must approve or decline the reclamation. c) The reclamation candidate is removed from the candidate list. d) The software is reclaimed since it was not in use. The user's manager must approve or decline the reclamatio...

ServiceNow CIS - SAM (Software Asset Management) Comprehensive Exam Study Guide Questions with Answers 100% Accuracy The user's manager must approve or decline the reclamation. A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow? Nothing happens. The user's manager must approve or decline the reclamation. The reclamation candidate is removed from the candidate list. The software is reclaimed sinc...

What are the now platform interfaces? correct answers (1) Now Platform User Interface (2) Now Mobile App (3) ServiceNow Classic Mobile App (4) Service Portal Now Platform correct answers The primary way to interact with the applications and information in a ServiceNow instance. Service Portal correct answers Provides a user-friendly self-service experience by providing access to specific features using widgets. Now Mobile App correct answers Enables employees to submit incidents and ...

What is ServiceNow at the highest level? Application Platform-as-a-Service (aPaas) Applications delivered by ServiceNow are divided into four different workflows, what are those four workflows? 1. IT 2. Employee 3. Customer 4. Creator What are the three Now Platform Interfaces? 1. Next Experience Unified Navigation 2. Now Mobile App 3. Service Portal What is the primary interface used to interact with the Now Platform? Next Experience Unified Navigation What ...

What are the areas that ServiceNow provides IT services for? 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/KPIs for Incident (7)? 1. % of high priority incidents resolved 2. % of incidents resolved on the first assign...

What is the Now Platform? - ️️The ServiceNow platform provides an Application Platform-as-a-service (aPaaS) Now Platform Interfaces - ️️1. Now Platform User Interface (back-end, primary way to interact with apps) 2. Classic Mobile App (Available in Playstore and Appstore) 3. Service Portal (user friendly front-end) 4. ServiceNow Agent (New true native mobile app for ITSM) What is a ServiceNow Instance? - ️️When accessing Snow you are accessing an instance of the platform. Ma...

CSA Exam Questions and Answers 100% Verified 2024How would you navigate in order to update Now Platform user interface branding? System Properties > Basic Configuration UI16 or use the Guided setup for your app to update. What should be considered when designing an app before any dev work is completed? Data model, business logic, and user interface Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:06 / 0:15 Full screen Wha...

What are the now platform interfaces? correct answers (1) Now Platform User Interface (2) Now Mobile App (3) ServiceNow Classic Mobile App (4) Service Portal Now Platform correct answers The primary way to interact with the applications and information in a ServiceNow instance. Service Portal correct answers Provides a user-friendly self-service experience by providing access to specific features using widgets. Now Mobile App correct answers Enables employees to submit incidents and ...

Discovery Exam Questions and Answers | 100% Verified and Updated 2024 What are the 5 steps in Discovery? -Answer-1) ServiceNow puts output instructions on the ECC queue 2) A regular job runs on the MID server polling the ServiceNow instance 3) Depending on the type of probe, the MID Server begins interrogating the network 4) Responses are logged in the ECC queue as inputs 5) Discovery patterns decipher what course of action to take with the payload What is the MID Server monitor checking...

What is a Transform Map in ServiceNow? - Answer-A map to determine relationships between fields displaying an Import Set to fields in an existing table What application is available to all users? - Answer-Self-Service How do you change the sort sequence of fields or tasks? - Answer-Modify the order field In which three places can Tables and Fields be viewed and manipulated? - Answer-Record List Form Tables and Columns Where do you change the Smart Filter Condition Builder? - Answer-Click ...