Summary
Summary Business Processes Chapters 1 to 7 and 11
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Business Processes Summary from the "Successful Business Process Management" book by Paula K. Berman. Chapters 1 to 7 and 11.
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Some examples from this set of practice questions
1.
What is a Business Process System?
Answer: A model of the business, showing how business processes fit together to meet the goals of the company.
2.
What is a business procedure?
Answer: A way of carrying out a business process or activity.
3.
Why do processes matter?
Answer: It\'s a way of conducting business effectively.
4.
When is a completely documented procedure not needed?
Answer: When a simple checklist will do.
5.
With a business process system you are able to...
Answer: tell when you have the right process in place.
6.
A business process system should be founded on your...
Answer: Basic Principles (Mission, Vision, Values, Policies).
7.
Value or competitive advantage is mainly added through...
Answer: Primary Processes
8.
What do the letters in SIPOC mean?
Answer: S = Supplier I = Input P = Process O = Output C = Customer
9.
What do the letters in SMART mean?
Answer: S = Specific M = Measurable A = Achievable R = Relevant T = Timely
10.
What do the letters in RACI Matrix mean?
Answer: R = Responsible A = Accountable C = Contributing I = Informed
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